Mission to exceed expectations

Volvo Buses has earned its worldwide reputation on the basis of our excellent reliability. The manufacturing of high quality products has always been the fundamental objective at Volvo Buses. We build dependable buses that meet our customers' exact demands in terms of passenger comfort, driving safety and total economy. This means that quality work is a crucial part of all areas in our global organisation from product development and design to purchasing, manufacturing, sales and service. The objective of Volvo's quality work is not only to satisfy customer demands, but also to exceed their expectations.

Cornerstones of our quality work
• In-depth analysis of customer satisfaction as a basis for action
• Continuous improvement, driven by empowered employees
• Process orientation and benchmarking comparisons with the best in the world
• Leadership commitment