Quality

Mission to exceed expectations
Volvo Buses has earned its worldwide reputation on the basis of our excellent reliability. The manufacturing of high quality products has always been the fundamental objective at Volvo Buses. We build dependable buses that meet our customers' exact demands in terms of passenger comfort, driving safety and total economy. This means that quality work is a crucial part of all areas in our global organisation from product development and design to purchasing, manufacturing, sales and service. The objective of Volvo's quality work is not only to satisfy customer demands, but also to exceed their expectations.

A higher level
The new generation of Volvo buses represents a new, higher level both technically and qualitatively which in turn will promote greater flexibility, better overall economy, higher performance, increased safety and lower environmental impact. The entire TX platform is a high quality project, from choice of materials to the design of the electronic system. Both components and complete vehicles have been tested in demanding field tests.

Important cornerstones of quality work at Volvo Buses
• In-depth analysis of customer satisfaction as a basis for action
• Leadership commitment
• Continuous improvement, driven by empowered employees
• Process orientation and benchmarking comparisons with the best in the world.

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