Volvo Buses


Request Support Alert

Instant security support

Sometimes unexpected things happen. In such a situation your driver may require urgent assistance. The Request Support Alert is an alarm function designed to give an immediate and discreet signal to traffic control.

In case of emergency

When something extraordinary happens, the driver can send a clear and unmistakeable request for assistance. Having this service installed is an extra level of security for drivers and passengers, and a source of reassurance for the owner who will be immediately notified if a vehicles security is compromised. The request is sent to your office, but can also be forwarded to a third party, a security partner or even the police. 


Request Support Alert is a service integrated in the Fleet Management system, and it is operated via a special button in the driver’s station. When the button is pressed, information about location, time and date, and vehicle speed is sent to the Fleet Management central. This allows you to track the vehicle and assess the actions needed for assistance.

System requirements

Request Support Alert requires installation of a telematics gateway and the standard communications hardware in the vehicle. The dedicated button and its harness must be installed, and the Events service in Fleet Management must be active.

Want to find out more?

Send us a question

Do you want to continue the discussion? Please fill out our contact form and let us get back to you.

Privacy policy *

By submitting this form with the privacy policy checkbox checked, you allow Volvo Group to save your personal data and use it for purposes related to your inquire.

Privacy notification and other information

Talk to a sales person

Find a Volvo sales representative dedicated to support you in fulfilling your daily duties as efficiently and profitably as possible.

Local sales contacts

Find a dealer

Volvo has one of the most comprehensive service networks in the industry, with more then 1,500 dealers and service centres worldwide.

Our dealers