Volvo Group takes privacy seriously. We value the trust that you place in us by providing us your personal information. We will always use your personal information in a way that is fair and worthy of that trust.
We shall always be transparent with you about what information we collect, what we do with it, with whom we share it and who you should contact if you have any concerns.
In this policy, personal data includes “personal data” or “personal information”, as those terms are defined in applicable data protection laws, and process or processing includes the collection, holding, use and disclosure of personal data.
You can use the Volvo Group website universe without disclosing your identity. Details of the information that we gather as standard when you access the websites is described below. If you register for any of our services or contact us via forms, there will be detailed information about how your data is processed in connection to your registration.
Volvo Group Australia Pty Ltd (ABN 27 000 761 259) and its related bodies corporate, including AB Volvo (“Volvo”, “Volvo Group”, “we” or “us”), as controller of personal data, is responsible for the processing of personal data that relate to you under applicable data protection laws.
If you have questions regarding the processing of your personal data, please contact Volvo’s data protection officer at the contact details set out below in this policy.
When you access any Volvo website, your web browser is technically configured to automatically transmit the following data ("log data") to our web server, which we then capture in log files:
CCTV footage - please refer to the Group Real Estate Australia CCTV Policy & Operations Manual.
Cookies cannot be used to run programs or deliver viruses to your computer. With the information contained in cookies, we can simplify navigation and facilitate the correct display of our websites.
Each website has its own cookies statement where you as a user can see the exact cookies usage for that specific site. If you disable or opt out of receiving cookies we may not be able to provide certain functions or features on our website.
Volvo may share your personal data with Volvo Group companies, including Volvo Group companies located outside of Australia. Volvo may also share your personal data with third parties, including third parties located outside of Australia, if necessary to fulfill the purposes for processing the personal data or any reasonably expected secondary purposes, or where required or authorised by applicable law or regulation. Such third parties may include:
We work with a range of different service providers to deliver the Volvo Group website universe. Volvo will take reasonable steps to ensure that appropriate safeguards are in place which provide adequate levels of protection of your personal data as required by applicable data protection laws when sharing your personal data with Volvo Group companies or third parties. For example, this may include the use of intercompany or external data processing agreements or other mechanisms in compliance with applicable data protection laws.
Volvo will take reasonable steps to protect your personal data from misuse, interference and loss, as well as unauthorized access, modification or disclosure, including by storing your personal data in an environment protected by a combination of physical and technological security measures. Your personal data may be held and processed in Australia, or in other jurisdictions outside of Australia where Volvo Group companies or their third party suppliers or business partners operate. Although it is not reasonably practicable to list all the jurisdictions outside of Australia in which your personal data may be processed, such jurisdictions may include Sweden, the US, France, China, Brazil, Poland, Belgium and the Netherlands.
Our websites may contain links to other websites. We have no influence on the compliance or non-compliance of the operators of these sites with the data protection provisions.
Volvo will keep your personal data as long as required to fulfill the purposes for which the personal data was collected. When your personal data is no longer required to fulfill the purposes for which it was collected, unless otherwise required or authorised by applicable law, Volvo will take reasonable steps to destroy or permanently de-identify your personal data.
You have the right to request from Volvo information about your personal data processed by Volvo and access to such personal data. You also have a right to request correction of your personal data if it is incorrect.
If you would like to request access to, or correction of, your personal data, or have queries or complaints regarding the processing of your personal data, please contact Volvo’s data protection officer at:
If we fail to adequately address your complaint within 30 days, you may lodge a complaint with the Australian Information Commissioner (telephone: +61 1300 363 992 or email firstname.lastname@example.org).