While 2020 was a tough year for the entire industry, with COVID-19 demanding significant, rapid changes, the team at Volvo Bus are immensely grateful to have had the continued support of their valued customers and dealer network across Australia, which enabled them deliver 385 buses and maintain their position as market leaders.
2010 marked the beginning of an exciting new era for Volvo Bus Australia after proudly reclaiming its position as the market leader for the first time since 1993. 11 years on, Volvo Bus remains ahead of all other EOM’s in Australia – an achievement that has been attested to its core values, industry leading service and support levels, and the resulting long-term relationships built with customers, dealers and partners across Australia.
Volvo’s longstanding success has also been facilitated by consistent efforts for improved safety, reliability and fuel-efficiency across its city, school and coach product range. These products have delivered value to customers through Volvo’s promise of quality, safety and environmental care, and have simultaneously introduced innovative and exciting technologies – many of which have been industry firsts.
With consistent technological improvements, a highly skilled and trained bus technician team and product support from the largest dealer network in the country, Volvo Bus Australia remains well equipped with the expertise and resources to remain at the forefront of customer service and support in the ever-changing landscape – ensuring that solutions, reliability and uptime for customers’ is an upmost priority for Volvo Bus.
“While COVID-19 has presented many challenges for the industry this year, we are very grateful to have had the continued support of our customers, dealer network, the Volvo Bus Corporation globally, as well as the wider Volvo Group,” says Mitch Peden, General Manager Volvo Bus Australia.
“Our strong focus on service has seen us foster the largest major accounts and contracts team in the Australian bus and coach industry, with demonstrated results in our successful, longstanding partnerships with the cities of Brisbane and Perth. These service efforts have also extended to our aftermarket support through dependable communication and training so that we can consistently provide effective customer solutions and dealer support. I believe our commitment to our customers, dealers and partners is a testament to our passionate and dedicated team as we proudly confirm our position as market leader for an 11th year,” states Peden.
As Volvo Bus Australia celebrates 11 years of market leadership, the team look forward to the much-anticipated release of the electric chassis in 2022 and other exciting technologies as they continue to lead with their values of quality, safety and environmental care.