In his new role Ian takes over from Derek Mayor who will continue as part of the team ensuring a seamless handover until his retirement at the end of the year. Ian retains responsibility for the Technical Support Team.
An original Volvo trained Frontline Technician, based at Volvo Truck & Bus, Scotland in Cardonald, Glasgow, Ian has a wealth of experience in the passenger service industry, as Volvo Bus Technical Support Manager and previously Area Service Manager for Scotland and Northern Ireland.
“Taking on the new role is both challenging and exciting,” explained Ian Wallace, “and I am proud to be taking over such a highly experienced team geared to support both large and small operators. This is so important, particularly with the intelligent operation and increasing sophistication of vehicles. We are liaising with customer and dealer contacts nationally, on a daily basis.”
Reorganisation within the Volvo Bus Area Service Manager Team will also include the following changes: North & Scotland, Craig Connolly; Thomas Hardie Commercials, appointment to be announced shortly; Crossroads/Hartshornes, Richard Newman; East Anglia, WW Truck & Bus and MC Truck & Bus, Neil Heron; London, Andy Olver; Ireland, Ricky Mason.
Mike Baldwin, Volvo Bus Portfolio Support & Administration Manager, takes on the additional responsibility of all warranty and technical claim handling, assisted by Barry Mace who transfers to the role of Technical Claim Assessor.
“Designed to optimise our Volvo ‘Customer Satisfaction’ initiative, support our Bus Commercial Crew and drive our total product offer, the appointment of Ian Wallace and subsequent re-organisation maintains the combined resource, in-depth knowledge and expertise to the benefit of our customers,” said Andy Kunze, Volvo Bus Customer Services Director.
25 July 2011
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Caption: Ian Wallace is appointed Volvo Bus Service Manager for UK and Ireland.